Legal

Privacy Policy

Last updated: June 2025

MSAccessOnline ("we", "us", "our") operates the website msaccessonline.com. This policy describes what information we collect, how we use it, and your rights in relation to it.

Collection

Information we collect

We collect information you provide directly when you submit a contact form, upload a database file for review, or communicate with us by email. This may include your name, email address, company name, and details about your project.

We also collect usage data automatically through analytics tools (Google Analytics via Google Tag Manager, Microsoft Clarity). This includes your IP address, browser type, pages visited, and time spent on the site. This data is used in aggregate form to improve our content and services.

Cookies and tracking

We use the following tracking technologies:

Google Tag Manager / Google Analytics, which tracks page views and user behaviour for site improvement.
Microsoft Clarity, for session recording and heatmaps to understand how visitors interact with pages.
Google Ads / Microsoft Advertising (UET), for conversion tracking to measure the effectiveness of advertising campaigns.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can manage cookie preferences through your browser settings.

Usage

How we use your information

To respond to enquiries and provide the services you request
To send follow-up communications related to your project
To improve our website based on aggregated usage data
To measure the effectiveness of our marketing activities

Sharing

Data sharing

We do not sell, rent, or trade your personal information. We may share data with third-party service providers (Google, Microsoft) solely to operate the tools listed above, and only to the extent necessary. These providers have their own privacy policies governing their use of data.

Retention

Data retention

Contact form submissions are retained for as long as necessary to complete your engagement and up to 3 years thereafter for business record purposes. You may request deletion at any time.

Rights

Your rights

Depending on your location, you may have the right to access, correct, or delete personal data we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us at contact@msaccessonline.com.

Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Updates

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

Contact

For any questions about this policy, contact us at contact@msaccessonline.com.